Terms of service

Terms and Conditions Effective Date: April 2026

Welcome to VAVGrand.com. These Terms and Conditions (“Terms”) govern your access to and use of our website and any purchases made through it. By using this Site, you agree to these Terms.
If you do not agree, please do not use the Site.

1. Use of the Site
You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.
You may not:
  • Use the Site for fraudulent or unlawful purposes
  • Attempt to gain unauthorized access to the Site or its systems
  • Interfere with the Site’s functionality or security
  • Copy, scrape, or exploit Site content for commercial use without written permission
2. Products and Handmade Variation
We sell handmade woodworking and related products. Because our products are handmade and may use natural wood, each item may vary slightly in:
  • grain pattern,
  • color,
  • stain absorption,
  • texture,
  • finish,
  • dimensions within reasonable tolerance.
These natural and handmade variations are part of the character of the product and are not necessarily defects.

3. Product Information and Availability
We try to display product descriptions, dimensions, pricing, and images as accurately as possible. However, we do not guarantee that all descriptions, colors, or other content will always be exact, complete, current, or error-free.
All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

4. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change prices at any time. If a pricing or listing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price.
By placing an order, you authorize us and our payment providers to charge the total amount shown at checkout, including applicable taxes and shipping fees.

5. Order Acceptance and Cancellation
Your order is an offer to purchase. We may accept, decline, or cancel any order for reasons including:
  • product availability,
  • suspected fraud,
  • pricing errors,
  • incomplete account or shipping information,
  • issues beyond our control.
If payment has already been captured for a canceled order, we will issue a refund according to the payment method used.

6. Shipping
We will make reasonable efforts to ship orders within the timeframe stated on the Site or in the product listing. Shipping times are estimates and are not guaranteed.
We are not responsible for delays caused by:
  • carriers,
  • weather,
  • supply issues,
  • customs,
  • incorrect addresses provided by the customer,
  • events outside our reasonable control.
Risk of loss may pass to you once the order is delivered to the shipping carrier or to the delivery address, depending on applicable law.

7. Returns, Refunds, and Exchanges
Returns, refunds, cancellations, and exchanges are subject to our posted Return Policy or any policy stated in the relevant product listing.
Because many items may be handmade, personalized, made-to-order, or custom finished, certain sales may be final unless the item arrives damaged or defective.
You should add your exact policy details here or link this section to your separate Returns page.

8. Custom Orders
For custom or personalized items:
  • production may begin after order confirmation,
  • approval of measurements, spelling, or design choices is the customer’s responsibility,
  • custom orders may be non-refundable once work has started, except where required by law.
9. Intellectual Property
All content on this Site, including text, product names, logos, graphics, images, designs, and layout, is owned by or licensed to VAV Grand and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use our content without prior written permission.

10. User Submissions
If you submit reviews, comments, photos, or other content to us, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and share that content in connection with our business, unless prohibited by law.
You are responsible for ensuring that any content you submit does not violate the rights of others.

11. Disclaimer of Warranties
This Site and its contents are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
Except as expressly stated, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability
To the fullest extent permitted by law, VAV Grand shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:
  • your use of the Site,
  • your inability to use the Site,
  • any product purchased through the Site,
  • delays, interruptions, or errors on the Site.
Our total liability for any claim relating to a purchase or use of the Site shall not exceed the amount you paid for the product or service giving rise to the claim, to the extent permitted by law.

13. Indemnification
You agree to indemnify and hold harmless VAV Grand from claims, damages, liabilities, costs, and expenses arising from your misuse of the Site, your violation of these Terms, or your violation of any law or third-party rights.

14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Site shall be handled in the appropriate courts located in [Insert County and State], unless applicable law requires otherwise.

15. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page. Your continued use of the Site after changes are posted means you accept the updated Terms.

17. Contact Information
If you have questions about these Terms, please contact:
VAV Grand Email: support@vavgrand.com